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Our team includes sales experts, solution engineers, and support specialists — all ready to help you get the most out of our platform.
Whether you're evaluating EasyCallCenter365, need technical help, or want to talk enterprise pricing — we respond within one business day.
Our team includes sales experts, solution engineers, and support specialists — all ready to help you get the most out of our platform.
Most customers are live within 2–5 business days for our cloud deployment. The process includes account setup, phone number configuration, knowledge base import, and AI agent training. On-premise deployments typically take 2–3 weeks depending on your infrastructure.
Yes. We support SIP trunking, PSTN, and direct integrations with major providers. Our team can assist with any custom telephony setup during onboarding.
Yes. EasyCallCenter365 supports 48 languages out of the box, with automatic language detection mid-conversation. You can configure which languages are enabled per agent. Regional accent support is available for major variants of English, Spanish, French.
The system uses configurable escalation triggers — including sentiment thresholds, specific keywords, call duration, and topic categories — to seamlessly transfer the call to a human agent with full context, including a live transcript and AI-generated summary. The customer doesn't have to repeat themselves.
Yes — we offer a full 60-day free trial with access to all Professional plan features. Contact our sales team to discuss your specific needs.
